Frequently Asked Question

Customer service contacts
Last Updated 8 days ago

The preferred way of contacting the customer service is via our online ticketing system at the address You just have to submit a new ticket, and we will respond as soon as possible.

Other means of contact are also available in some instances :

  • If the ticketing system is unavailable, by email to
  • In case of an emergency, by telephone to +33 (0)2 30 96 20 60, from Monday to Friday 9-12am and 2-6pm.

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