Frequently Asked Question

Customer service contacts
Last Updated 23 days ago

The preferred way of contacting the customer service is via our online ticketing system at the address You just have to submit a new ticket, and we will respond as soon as possible.

Other means of contact are also available in some instances :

  • If the ticketing system is unavailable, by email to
  • In case of an emergency, by telephone to +33 (0)2 30 96 20 60, from Monday to Friday 9-12am and 2-6pm.

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