Frequently Asked Question

Sometimes we need to use remote desktop in order to better understand the problem you are facing.

AnyDesk

Click on the link below:

Or copy/paste the following link into your browser: https://get.anydesk.com/alp8pRZv/AnyDesk_Script_and_Go.exe

Once the software is downloaded, indicate the AnyDesk address to your correspondent displayed under "This workstation" as shown in the following picture:

In order to do so we use TeamViewer

TeamViewer 12

Our support team is using TeamViewer 12.

• You can download it here : TeamViewer 12 QuickSupport
• Juste launch the downloaded file
• This Windows will appear :
  
• You just have to send us you ID and password and we'll look after your problem.