Frequently Asked Question

If the synchronization displays this error message:

First of all, you have to check the following points:

The internet connection
If the connection is excellent and stable and the problem persists, you must then click on "send a report" and note the time and date (to be communicated to the support) when you click on this button so that they can identify more precisely on the server.
The problem can also be related to your company's network, in this case:
You can consult this link from the link https://support.scriptandgo.com/kb/faq.php?id=12
The most likely cause is that the documents to be sent or retrieved are too large for the connection, in this case, please contact our support department at 02 30 96 20 60 or by mail: assistance@scriptandgo.com or create a ticket by clicking here with the following information:
- Your Batiscript login
- The exact name of your operation