Frequently Asked Question
Licence Transfer to another device
Last Updated 3 years ago
Each licence contains a certain number of tokens, agreed at time of purchase. When software is activated on a device by inputting a licence key, a token is consumed. When a licence has no more tokens, it’s impossible to activate new machines using this key.
To activate new devices, there are two solutions :
To carry this out :
To activate new devices, there are two solutions :
- Disactivate old unused devices, in order to free up tokens and reuse the same licence key (licence transfer).
- Obtain a new licence key.
- You need an Internet connection on the device to disactivate it (and this connection should not be blocked or filtered (see: Network Settings).
- Start the application then access Settings (
icon to the top right): the Licence tab allows you to disactivate the Licence linked to your device).
To carry this out :
- You need an Internet connection on the device to disactivate it (and this connection should not be blocked or filtered (see: Network Settings).
- Start the application to disactivate it, and carefully note the application start time.
- Then let us know this time by sending us a ticket (Licence key topic), and we can proceed to it’s disactivation.